FAQs
Below, we answer some of your most frequently asked questions.
Why should I sign up for the emails?
With emails, you are able to find out what's new with Virtuous Rocks, as well as find out about exclusive offers, future products and discount promotions before anyone else does. We let those who subscribe via email gain access to our new strands before they are announced anywhere else!
Before You Order
Do I have to measure myself to place an order?
Yes, you have to measure yourself in inches. We do not charge extra for larger sizes. If you do not enter your measurements, your order will not be processed until all information is received.
Can I input my pants size for measurements?
No. We need the actual measurements of your waist/where you want your waistbead strand to rest in inches.
**For tips on how to measure, please click here.**
Waistbead Care Instructions:
Traditional Tie-on: Are meant to be worn long term and not taken off - they can be worn in water, sleeping, shower/bath, etc.
Barrel Screw Closure/Stretch Cord: We recommend removing waistbeads made with stretchy cord before shower/bath to ensure longevity - they are made with a gold brass hypoallergenic barrel screw clasp and can be removed from your body.
*Be mindful when removing or pulling down any garments to avoid yanking on your beads and prevent them from breaking from force.
*Dry off your beads properly when getting out of the shower.
*When your waistbead strand is above your navel it's important to not over eat because the waistbead strand will get tight and it may cause them to pop off.
*Be mindful when working out, you do not want to accidentally snag or pull them and cause breakage.
*Taking care of your waistbeads is self-care.
*PermaFinish (PF): All of our glass seed beads (Gold included) are PermaFinish beads that have been galvanized with a protective coating that helps prevent fading, scratching, and tarnishing.
*It is normal for some beads to fade with long wear, especially in chlorine, salt water, and with use of oils and lotions. Higher quality beads will not fade as quickly.
Strands
Traditional Tie-on vs Barrel Screw Closure
Tie-on: Made to be worn long term. Once the waistbead strand is securely tied around waist/hips it cannot be removed until cut off of the body. However, some women successfully take them on and off by pulling them over their heads or down over their hips depending on placement and physique (remove at your own risk).
Barrel Screw Closure: Removable with gold brass hypoallergenic screw closure. Perfect if you are new to wearing waistbeads or do not want to wear them all of the time or long term. You can take them off or keep them on.
Can you sleep with waistbeads on?
Yes. When you become comfortable and accustomed with wearing them you will start to forget that you have them on.
I see multiple strands on the picture, does this strand come with the strands that are pictured on the site?
No, most strands come with only one strand unless otherwise stated in the product description.
Forms of Payment
What currency are your products set in?
All products are set by default in USD.
Must I log in to PayPal or have a PayPal account to make a purchase?
No, you do not need to log in or create an account with PayPal to make a purchase. You can check out as a guest via the PayPal Portal using your card information.
Ordering
I've just placed my order, can I change it?
Not at this time. If you placed an order and would like to add an item, you will have to place another order.
How do I know if my order has been placed?
You will receive an order confirmation notice to the email address you provided along with a receipt. Be sure to check your spam folder as well for an order confirmation.
Also, please make sure you enter your correct email address. Any misspelling can affect whether you receive an email confirmation.
Shipping
**Please Contact me immediately if you need to make any updates that will affect your shipment/delivery. This may cause a delay in your shipment.**
How do I track my order?
Once your order is ready to be shipped, you will be emailed a United States Postal Service (USPS) tracking number at which point you will be able to keep track of your order.
When can I expect my shipment to arrive?
Orders generally ship 2-3 business days After purchase. Your order will ship out using the delivery choice you choose at checkout. We ship via USPS. You may select your order to ship sooner, which includes an additional charge.
For Domestic Orders
USPS First Class Mail: 3-5 Business days
USPS Priority Mail: 2-4 Business days
USPS Priority+Rush: 1-2 Business Days
For International Orders
USPS Priority Mail: 5 - 12 business days
If you qualify for free shipping (for domestic orders only), all orders will be shipped USPS Priority Mail.
Where do we ship?
We offer worldwide shipping.
I have not received my order even though the tracking says shipped. What do I do now?
Once the item has been shipped, it is no longer in our hands. You will need to contact USPS with the tracking number provided to gain more information. If signature confirmation shows that it was signed for, you will need to contact USPS.
My order says delivered but I didn't receive my package. What do I do now?
Virtuous Rocks is not responsible for missing or lost packages. You will need to contact USPS to file a claim.
I need the item reshipped. It's being returned to the sender.
If you provided the wrong shipping address and need the item reshipped to you, you will be sent an additional invoice, with a new shipping cost, to have the item reshipped. You must wait for us to receive the item back before we're able to ship to the correct address.
I need the item reshipped. It was delivered to the wrong address.
Unfortunately, unless you can retrieve the package, you will have to place another order.
Do you ship to P.O. Box + APO addresses?
Yes, we do ship to P.O. Box + APO addresses.
Do I need to sign for my packages?
No.
Will I be charged customs and import duties?
Please note that Virtuous Rocks ships all international packages "Delivery Duties Unpaid." This means that all customs, duties, taxes, and brokerage fees are not charged by Virtuous Rocks and are the responsibility of the customer at the time of delivery. If the customer fails to pay these fees and the package is returned to Virtuous Rocks, we will not resend your package.
I accidentally input the wrong address upon checkout...what now?
We ship to the address provided. If you paid with PayPal and have a wrong shipping address on file with them, you will need to contact them and make sure that your address is updated with them before we can ship it out to that address or it will be shipped out to the address provided within PayPal. We only ship to the address provided upon purchase. If the item has not been shipped, please contact us as soon as possible. Once the item has been shipped you will have to contact USPS.
Discounts + Promo
Can I use more than one discount code on my order?
Only one coupon code per purchase when a discount code is available. Using the same code on multiple orders will slow down your order and move it to the back of the queue.
What happens if I forget to use a discount code?
Our sincerest apologies! Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order if the code is still valid.
Why won't my discount code work?
Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout. Please look at the terms and conditions of the discount code to make sure this offer is still valid. From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code.
Availability
The product I want is no longer there....what do I do?
Please keep checking back on our site and look out for our emails for any restock updates. Also, check our Instagram @Virtuous Rocks page.
Returns + Exchanges
What is your return policy for domestic physical products?
3-Day exchange, refund, or store credit policy. Please contact me via email at info.virtuousrocks@gmail.com within 3 days of your delivery date.
What is your return policy for international physical product orders?
3-Day exchange, refund, or store credit policy. Please contact me via email at info.virtuousrocks@gmail.com within 3 days of your delivery date.
"It's not the color I was expecting"
We do our best to display unaltered photos of our strands. Monitor display vs. in-person color may vary slightly.
What is your exchange policy for product orders?
3-Day exchange, refund, or store credit policy. Please contact me via email at info.virtuousrocks@gmail.com within 3 days of your delivery date.
Account
Must I log in to the website to make a purchase?
You do not need to log in or to create an account to make a purchase. You can check out as a guest.