Shipping + Return+ Exchange Policies

Shipping

Please Contact me immediately if you need to make any updates that will affect your shipment/delivery. This may cause a delay in your shipment.

Orders generally ship within 2-3 business days After purchase. Your order will be shipped based on the delivery method you selected. You may select your order to ship sooner, which includes an additional charge. All orders are shipped USPS unless you select an alternative shipping method.

3-Day exchange, refund, or store credit policy. Please contact me via email within 3 days of your delivery date.

I am working passionately to meet your expectations. You are always welcome to contact me regarding any concerns or queries - We are happy to answer them.

Happy Shopping!!!

How do I track my order?

Once your order is ready to be shipped, you will be emailed a United States Postal Service (USPS) tracking number at which point you will be able to keep track of your order. 

When can I expect my shipment to arrive?

Orders generally ship 2-3 business days after purchase. Your order will ship out using the delivery choice you choose at checkout. We ship via USPS.

*Items in your order may arrive separately. 

For Domestic Orders

USPS First Class Mail: 3-5 Business days

USPS Priority Mail: 2-4 Business days

USPS Priority+Rush: 1-2 Business Days

For International Orders

USPS Priority Mail: 5 - 12 business days

If you qualify for free shipping (for domestic orders only), all orders will be shipped USPS Priority Mail.

Where do we ship?

We offer worldwide shipping. 

 

Do you ship to P.O. Box + APO addresses?

Yes, we do ship to P.O. Box  + APO addresses. 

Returns + Exchanges

**3-Day exchange, refund, or store credit policy. Please contact me via email at info@virtuousrocks.com within 3 days of your delivery date.**

"It's not the color I was expecting."

We do our best to display unaltered photos of our strands. Monitor display vs. in-person color may vary slightly. 

Please visit the FAQs page for more frequently asked shipping + return + exchange policy questions and answers. If you have specific inquiries regarding your order please feel free to Contact me including your order number and you will receive a response within 24-hrs.